Instant, grounded replies across email and WhatsApp
Priya Menon
+91 98xxx 21188
Hi, my last order has not arrived and the tracking link is not updating. Can someone check?
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What happens to every inbound message
The same pipeline runs on every email and WhatsApp message, whether it arrives at 9 am or 3 am.
1. Every inbound lands in one queue
Email and WhatsApp messages flow into a single triage surface, so your team stops juggling channels and nothing sits unseen.
2. Classified by intent and priority
Order status, billing dispute, account access, sales inquiry, escalation. Each message gets an intent, a priority, and an owning team.
3. Drafted from your own knowledge
Replies are grounded in your policies, help docs, tickets, and prior threads, with the sources attached, so answers are factually right.
4. Sensitive threads go to humans
Angry customers, billing disputes, and low-confidence answers are escalated with a draft ready for review instead of being auto-sent.
See how Ekayan Consultancy runs client support across email and WhatsApp with Linkence, with grounded replies and a human in the loop on sensitive conversations.
Read the customer storyTurn on your first channel this week
Start with Gmail, Outlook, or WhatsApp. Connect your knowledge, set the rules, and keep a human on the sends that matter.