See the delay. Escalate it. Prove it.
Linkence reads carrier mail, SOPs, contracts, and chat, summarises the risk with citations, and prepares the escalation, acting only after approval, without replacing your TMS, WMS, or ERP.
The delay is in an email. The SOP is in a library.
A carrier flags a customs hold by email, the escalation rule is in an SOP, the contract terms are in Box, and the customer is waiting. Connecting them is manual, and the window to act is short.
So the escalation is late, the customer hears it late, and the delivery or customs deadline slips.
- 01
Delays surface in unstructured carrier mail.
- 02
The escalation rule is in an SOP nobody has open.
- 03
Delivery and customs windows slip silently.
See Logistics work a real ask.
It starts with a plain-English question.
No query syntax, no digging through tabs. The ask is stated the way a person would say it.
Summarise the customs hold on the Atlas shipment and prepare the escalation.
Linkence reads across the connected sources in scope before it answers.
Gmail
Outlook
SharePoint
BoxClear about what Linkence does, and what stays with you.
Linkence handles
- Reading carrier mail, SOPs, and contracts
- Summarising the delay and its risk with citations
- Preparing the escalation and flagging the ticket
- Acting only after explicit approval
You control
- The operational decision
- The approver for each escalation
- What is communicated to the customer
- The TMS, WMS, and ERP of record
The operating patterns behind Logistics.
Escalate a delay
A carrier signals a hold or delay
A cited escalation, posted after approval
The logistics lead approvesTrack a customs window
A delivery or customs deadline applies
Open windows with owners and dates
The owner acts before the window closesAnswer a contract question
A dispute depends on the carrier terms
The relevant clause, cited
Procurement or legal confirmsHow to tell Logistics is working.
- Time from delay signal to an approved escalation
- Escalations grounded in the SOP and contract
- Delivery and customs windows met
- Customer notices sent on time
The systems Logistics reads and writes.
Teams that use Logistics also run these.
Operations Automation
Turns scattered operational signals into approved, tracked action.
Open solutionVendor & Procurement Inbox Automation
Classifies vendor mail and drafts policy-grounded, approved replies.
Open solution
Contract & Document Search
Cited clause-level search across contracts and documents.
Open solutionDirect answers about Logistics.
Every answer reflects how the product actually behaves, never generalised.
Does this replace our TMS, WMS, or ERP?+
No. Linkence reads the carrier mail, SOPs, and contracts around those systems and prepares cited escalations. Your TMS, WMS, and ERP remain the systems of record.
Does it act on its own?+
No. It summarises the delay with citations and prepares the escalation, acting only after the logistics lead approves.
How does it track delivery and customs windows?+
It surfaces the relevant window from the carrier thread and tracks it as a deadline with a named owner, so the window does not slip silently.
Bring Logistics into one governed workflow.
We will show how Linkence finds the relevant context, presents the work and keeps every sensitive change under your team's control.
Representative data is enough for the first demo. No production access required.