Linkence for Logistics & Supply Chain, cited answers and inbox automation over the systems you already run
LINKENCELogistics & supply chain
Supply chain context lives in too many places
Order status, carrier exceptions, customs paperwork, and rate agreements are scattered across Gmail and Outlook threads, Slack and Teams channels, SharePoint and Drive folders, and signed PDFs. When a shipment is at risk, the answer is rarely in one screen.
Linkence indexes the sources your team already uses behind your existing permission model, then answers logistics questions with citations instead of forwarded email chains and tribal memory. It is a retrieval and automation layer over your stack, not a replacement for your TMS, WMS, or ERP.
Keep orders moving when something slips
When an order is delayed, held in customs, or short-shipped, Linkence pulls the relevant thread, SOP, and contract together so a coordinator can assess impact and decide the next step quickly. Deadlines keep delivery windows, customs filing dates, detention and demurrage free time, and claims windows visible before they lapse.
Consistent guidance for the workflows you repeat
Orders, inventory exceptions, and returns follow standardized processes that live in SOPs and policy docs. Linkence turns those into grounded, cited answers and next steps, so handling stays consistent across shifts, sites, and new hires.
- Order and shipment exception handling
- Inventory discrepancy and stock query lookups
- Returns, RMA, and reverse-logistics steps
- Customs, incoterms, HS code, and hazmat documentation
- Warehouse and dock SOPs and safety procedures
- Carrier and 3PL onboarding requirements
Carrier and supplier inbox automation
Carrier, 3PL, and supplier mail floods shared inboxes. Linkence email automation classifies inbound threads by intent and urgency, drafts policy-grounded replies from rate sheets, contracts, and SOPs, and escalates exceptions such as delays, damages, detention, or disputed charges for human review before anything is sent.
Better carrier decisions with the documents you hold
Linkence surfaces carrier service documentation, claims history, and contract terms from your connected mail and document stores so teams can support performance reviews and carrier choices with evidence. It retrieves and cites the source documents you already store; it does not compute live OTIF or analytics dashboards or replace your TMS reporting.
Ramp warehouse and ops teammates faster
New teammates in the office or on the dock get one place to ask about company policies, SOPs, safety steps, and training materials, with citations to the authoritative document, so they can hit the ground running without interrupting a supervisor.
What runs automatically, and what waits for approval
| Linkence prepares | You approve |
|---|---|
| Cited answers on order status, SOPs, customs, and contracts | Nothing, reads are instant and cited |
| Draft replies to carrier, 3PL, and supplier mail | Every reply before it is sent on sensitive threads |
| Exception and claims summaries for handoff | What gets posted to a channel or ticket |
| Deadline reminders for delivery, customs, and claims windows | Any action that changes a system of record |
Built on enterprise controls
Answers are grounded in your real SOPs, contracts, and correspondence, with citations rather than guesses, and retrieval respects role and team permissions so sites and partners only see what they should.
Linkence sits above the tools you already run. Your TMS, WMS, ERP, mail, and document stores stay the source of truth, while every prepared action is logged and gated behind human approval.
Example logistics questions teams ask
- “What is the latest status on PO-4821 and why is it delayed?”
- “Which shipments are at risk of missing their delivery window this week?”
- “Draft a reply to this carrier citing our detention and demurrage terms.”
- “What customs paperwork is required for this hazmat shipment?”
- “Summarise this carrier's claims history and service issues this quarter.”
- “Create a deadline for the customs filing we promised on this container.”
Best-fit teams
This capability is most useful for:
- Logistics and transportation coordinators managing carrier exceptions
- Supply chain and procurement teams handling suppliers and contracts
- Warehouse and distribution operations with heavy SOP and safety needs
- Customer and order management teams protecting delivery SLAs
Common workflows
Resolve shipment exceptions
Pull the thread, SOP, and contract behind a delayed or held order so a coordinator can assess impact and act, with citations.
Automate carrier and supplier mail
Classify inbound carrier and 3PL threads, draft grounded replies from rate sheets and SOPs, and escalate disputes for review before send.
Answer SOP, customs, and returns questions
Retrieve the current procedure for orders, inventory, returns, incoterms, HS codes, or hazmat handling from approved documents.
Track delivery and customs deadlines
Create owner-based reminders for delivery windows, customs filings, detention free time, and claims windows so commitments do not slip.
Frequently asked questions
- Does Linkence replace our TMS, WMS, or ERP?
- No. Linkence is a retrieval and automation layer over the mail, chat, and document systems your logistics team already uses. Your TMS, WMS, and ERP remain the system of record, and any action that writes to a connected system waits for human approval.
- Can it track shipments in real time?
- Linkence answers from the data your connectors index, such as carrier emails, SOPs, contracts, and chat. It is not a live tracking or telematics tool; it surfaces and cites the latest status found in your connected sources rather than streaming carrier GPS or TMS event feeds.
- Does it compute carrier OTIF or analytics?
- No. Linkence surfaces and cites the service documentation, claims history, and contract terms you store, to support performance reviews. It does not compute live OTIF, scorecards, or BI dashboards; your TMS or analytics tools remain authoritative for metrics.
- How does it keep logistics answers accurate?
- Answers are retrieved only from connected, permission-scoped sources such as SharePoint, Drive, Box, Gmail, Outlook, Slack, and Teams, and they carry citations so you can trace each answer back to the SOP, contract, or email it came from.