Ekayan Consultancy runs inbound client support across email and WhatsApp with Linkence Customer Support AI, drafting grounded replies and keeping a human in the loop on anything sensitive.
“What I value most is the judgment. Linkence knows when to reply, when to hold back, and when to escalate back to human. It treats sensitive customer conversations the way a senior teammate would. That is a hard thing to trust a product with, and they earned it.”
Ekayan is a client-facing consultancy, and much of its inbound arrives over email and WhatsApp. Many of those messages are sensitive. Nirav wanted AI to take the routine load off the team without ever guessing on a delicate conversation or answering in a voice that did not sound like Ekayan.
Linkence Customer Support AI connects to Ekayan's inbox and WhatsApp, drafts replies grounded in their own knowledge, and holds anything sensitive for a person to approve. It answers the routine questions on its own, and it escalates the ones that need a human.
Linkence decides when to answer, when to wait, and when to escalate, instead of replying to everything the same way.
Sensitive replies are held for a person to review, so nothing goes out that the team would not have sent itself.
Client questions from email and WhatsApp land in a single grounded workflow rather than two disconnected inboxes.
Connect your inbox and WhatsApp, keep a human in the loop, and let Linkence draft the grounded replies. Book a demo to get started.