Enterprise AI search across documents, emails, tickets, chat, and repositories
Give teams one English interface for enterprise AI search across mail, files, chat, tickets, wikis, and code—with citations, RBAC, and scoped connectors instead of another siloed portal.
What this solves
- Policy and SOP search buried in SharePoint or Drive
- Customer history split across Gmail, Zendesk, and Slack
- Engineering context scattered across Jira, GitHub, and Confluence
- Compliance evidence requests that need traceable sources
How Linkence helps
Search: hybrid retrieval across indexed connectors with filters. Summarize: compress multi-source threads for handoffs. Draft: prepare replies or notes from cited context. Act: optional Actions with approvals. Track: Deadlines for commitments. Approve: human gates before writes.
Example questions users can ask
- “What did legal decide about refunds this quarter?”
- “Show everything we told this customer across Gmail, Slack, and Jira.”
- “Which Confluence pages mention data residency commitments?”
- “Summarize open escalations that cite this feature flag.”
Best for
Customer support teams, operations teams, sales teams, HR teams, engineering teams, founders, and department heads who need to search, summarize, draft, or act on company knowledge without opening every tool manually.
Who uses this
IT, operations, revenue, and compliance stakeholders who need enterprise AI search across Gmail, Drive, Slack, Jira, and Confluence—not another disconnected portal.
Not just a chatbot over documents
Linkence is built for AI search across SaaS apps your teams already pay for—not only a single uploaded folder.
Common workflows
Ask across Gmail, Drive, Slack, Jira, Confluence
Scope chat to the connectors relevant to the question and verify with citations.
Compliance evidence search
Produce cited excerpts from policies and tickets for audits.
Customer history search
Rebuild account narratives from mail, chat, and CRM context.
Frequently asked questions
- Is this a traditional enterprise search appliance?
- LINKENCE is an AI-native retrieval layer with semantic plus lexical signals, reranking, and citations—designed for natural questions, not only keyword portals.
- Can access be restricted by team?
- Yes. RBAC and connector scope limit which sources each user can retrieve.