CROSS-TEAM WORKFLOW

A shared inbox that drafts, you approve.

Linkence classifies the queue, drafts a reply grounded in your approved policy, and sends only after a person reviews, escalating the sensitive threads instead of guessing.

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Starts withAn inbound queue in Gmail or Outlook

Grounds inYour approved policy and FAQ documents

ProducesA reviewed reply, sent after approval

Human gateRequired before verified system writes

THE STARTING FRICTION

The queue never empties, and the answers drift.

A shared inbox gets the same questions daily, answered differently depending on who is on shift. The right answer is in a policy doc somewhere, but finding it mid-queue is its own job.

So replies are slow, inconsistent, and occasionally wrong, and the sensitive ones get the same treatment as the routine ones.

01
The same questions get different answers by shift.
02
The grounding policy is hard to find mid-queue.
03
Sensitive threads are not always escalated.

ONE SCENARIO, END TO END

See Shared Inboxes work a real ask.

It starts with a plain-English question.

No query syntax, no digging through tabs. The ask is stated the way a person would say it.

The asklive from approved scope

Classify the morning queue and draft a reply to the refund question using the approved policy.

Linkence reads across the connected sources in scope before it answers.

Gmail

Outlook

Google Drive

Confluence

THE DECISION BOUNDARY

Clear about what Linkence does, and what stays with you.

Linkence handles

Classifying the inbound queue
Drafting replies grounded in approved policy
Escalating sensitive threads to a person
Sending only after explicit review

You control

The approved policy and FAQ sources
Which threads escalate rather than draft
The final wording of every reply
Whether anything is sent at all

HOW IT RUNS

The workflows behind Shared Inboxes.

Triage the queue

The morning queue needs sorting

GmailOutlook

A classified queue with routine vs. sensitive

A person takes the sensitive threads

Draft a grounded reply

A routine question needs a consistent answer

Google DriveConfluence

A cited draft reply

A person reviews and approves before send

Track follow-ups

A reply promises a next step

GmailOutlook

Open follow-ups with owners and dates

The owner closes the loop

PILOT MEASURES

How to tell Shared Inboxes is working.

First-response time on the shared queue
Replies grounded in the approved policy
Sensitive threads escalated rather than answered

SYSTEMS INVOLVED

The systems Shared Inboxes reads and writes.

GmailAvailable

OutlookAvailable

Google DriveAvailable

ConfluenceAvailable

Direct answers about Shared Inboxes.

Every answer reflects how the product actually behaves, never generalised.

Does it send replies automatically?+

No. It drafts replies grounded in your approved policy and sends only after a person reviews and approves. Sensitive threads are escalated rather than answered.

What does it ground replies in?+

Your approved policy and FAQ documents in Drive and Confluence, cited on the draft so the reviewer can check the source.

How does it handle sensitive threads?+

It classifies them and routes them to a person instead of drafting, so judgement calls stay with people.

SEE SHARED INBOXES ON YOUR DATA

Bring Shared Inboxes into one governed workflow.

We will show how Linkence finds the relevant context, presents the work and keeps every sensitive change under your team's control.