A comparison

    Linkence vs. Glean

    Glean is a mature Work AI platform for enterprise search and internal assistants. Linkence delivers the same permission-aware search and adds customer-facing support automation, approval-gated actions, and self-serve monthly pricing that fits teams long before a six-figure contract.

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    LinkenceLinkence
    • One connected layer runs internal Workspace AI and customer-facing Support AI across email and WhatsApp.
    • Public pricing from $20 per user per month, billed monthly with no annual lock-in.
    • Bring your own models and keys across 14+ LLM providers, including local inference for air-gapped use.
    • Managed SaaS, or self-hosted in your own AWS, GCP, or Azure account or VPC.
    • Every write action is gated behind human approval by default and recorded in a complete audit log.
    • Retrieval accuracy is published on the open Open RAG Bench dataset with a public benchmark repository.
    GleanGlean
    • Focused on internal employee Work AI: search, assistant, and agents for your own staff.
    • Sales-led custom quotes with a widely reported minimum of around 100 seats and annual or multi-year terms.
    • Flexible model choice within Glean's managed platform.
    • Glean Hosted on GCP, or Customer-Hosted on GCP or AWS, run as a managed service by Glean.
    • Agents act with runtime enforcement and governance through the Agent Development Lifecycle.
    • Publishes its own enterprise context benchmark report rather than results on a public dataset.
    14+
    LLM & embedding providers, fully model-agnostic
    20+
    Permission-aware enterprise connectors
    100%
    Write actions approval-gated and audit-logged
    Linkence is built model-agnostic, permission-aware, and approval-gated by default, for internal and customer-facing work.
    What sets Linkence apart

    One layer for internal work and customer support

    Complete connectivity

    Linkence connects your stack across Gmail, Outlook, Slack, Teams, Jira, Confluence, SharePoint, Drive, GitHub and more, so AI answers with the full context of how your team actually works.

    No vendor lock-in

    Stay model-agnostic across 14+ LLM providers and deploy as managed SaaS or self-hosted in your own cloud or VPC. Swap models as the landscape evolves without re-platforming.

    Enterprise-grade security

    Permission-aware retrieval, role-based access control, tenant isolation, approval-gated actions, and complete audit logs keep sensitive data secure and every action accountable.

    Search and enterprise context

    01

    Permission-aware search

    LinkenceLinkence
    • Hybrid semantic and keyword retrieval with rerankers, grounded with inline citations.
    • Retrieval honors each source system's native permissions on every query.
    • Retrieval accuracy is published and reproducible on the open Open RAG Bench dataset.
    GleanGlean
    • Mature enterprise search with the largest connector catalog in the category.
    • The Enterprise Graph maps people, content, and permissions for personalized results.
    • Benchmarks are published by Glean rather than on a public open dataset.
    02

    Connector coverage

    LinkenceLinkence
    • 20+ enterprise connectors including Gmail, Outlook, Slack, Teams, Jira, Confluence, SharePoint, Drive, and GitHub.
    • The same connectors power both internal search and customer-facing support replies.
    • New connectors ship continuously.
    GleanGlean
    • 100+ connectors, a broader out-of-the-box catalog than Linkence today.
    • Connectors serve internal search, the assistant, and agents.
    • Additional sources are reachable through Glean's APIs.

    Beyond internal search

    01

    Customer-facing support

    LinkenceLinkence
    • Customer Support AI drafts and sends grounded replies across email and WhatsApp.
    • Every outbound reply can require human approval before it is sent.
    • The same knowledge that answers employees also answers customers.
    GleanGlean
    • Built for internal employee productivity, not inbound customer support channels.
    • No email or WhatsApp customer-reply product.
    02

    Actions and automation

    LinkenceLinkence
    • Write actions like email, tickets, and calendar events are approval-gated before execution.
    • Deterministic, idempotent execution with complete audit trails.
    • Recurring automations run on a schedule across your tools.
    GleanGlean
    • No-code Agent Builder and an Agent Library governed by the Agent Development Lifecycle.
    • Agents act autonomously with runtime enforcement rather than a per-action approval gate by default.

    Pricing, deployment, and model choice

    01

    Pricing and time to value

    LinkenceLinkence
    • Public pricing from $20 per user per month for Workspace AI, billed monthly with no annual lock-in.
    • Start with a guided demo and no paid proof of concept.
    • Fits teams of 50 to 500 without a seat minimum.
    GleanGlean
    • Sales-led custom quotes with no public rate card.
    • Widely reported minimum of around 100 seats, annual or multi-year contracts, and paid proofs of concept.
    • Best suited to large enterprises with six-figure budgets.
    02

    Deployment and models

    LinkenceLinkence
    • Managed SaaS, or self-hosted in your own AWS, GCP, or Azure account or VPC.
    • Bring your own model and keys across 14+ providers, with local inference via Ollama for air-gapped needs.
    • Swap models per use case as the landscape changes.
    GleanGlean
    • Glean Hosted on GCP, or Customer-Hosted on GCP or AWS, operated as a managed service by Glean.
    • Flexible model choice within Glean's managed platform.

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    FAQs

    Work AI that actually works.

    See how Linkence puts your company knowledge to work securely, across every tool.

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