How does Linkence protect sensitive enterprise data?

Security is built into every layer. Linkence uses end-to-end encryption at rest and in transit. Role-based access controls ensure users only see documents they are authorized to access. Enterprise customers can deploy in their own VPC or on-premise infrastructure.

What AI models can we use with Linkence?

Linkence supports 15+ LLM providers including OpenAI, Anthropic Claude, Google Gemini, Mistral, Cohere, and more. You can also connect to Azure OpenAI, AWS Bedrock, or self-hosted solutions like Ollama. Bring your own API keys and switch models anytime with no vendor lock-in.

Which tools does Linkence integrate with?

50+ popular tools including Gmail, Slack, Notion, Jira, Confluence, Google Drive, Salesforce, HubSpot, Zendesk, GitHub, and more. Custom API connectors are also supported for internal systems.

How long does Linkence implementation take?

Most teams are up and running in under a week. Initial connector setup takes minutes, access control configuration can be done in hours, and rollout to teams happens in days. Enterprise deployments with custom requirements typically take 2-4 weeks.

What authentication methods does Linkence support?

Linkence supports enterprise-grade authentication methods including email/password, passwordless OTP, Google OAuth, Microsoft OAuth, Azure Active Directory, and generic OAuth/OIDC for providers like Okta and Auth0. Just-in-time provisioning auto-creates accounts on first login.

Can Linkence be deployed on-premise or in a VPC?

Yes. Enterprise customers can choose VPC deployment in their cloud account or fully on-premise installation. Linkence supports AWS, GCP, and Azure with flexible deployment models to meet security and compliance requirements.

Does this replace the support ticketing system?

No. Linkence sits above the tools your team already uses. It searches connected knowledge and can prepare approved actions, while your ticketing and communication systems remain the system of record.

Linkence for Customer Support, cited answers and safe follow-ups

Support answers across scattered knowledge

Agents waste hours hunting across email, docs, chat, and tickets to answer one customer. Linkence gives support teams cited answers instead of tribal memory.

AI Chat can summarise multi-channel threads that bounced between Gmail, Outlook, Slack, Teams, and Jira, so the next agent sees the customer story without opening every source by hand.

Where automation helps without removing judgment

Linkence email automation can draft replies for common questions. Actions can prepare ticket updates, channel summaries, or follow-up tasks with approval gates. Deadlines can track customer commitments that should not disappear after a chat ends.

How Linkence helps support teams

Cited answers over macros and internal FAQs
Macro and reply drafting from approved sources
Ticket response preparation when Actions are connected to your stack
Customer escalation summaries for engineering or leadership
Engineering handoff summaries across Slack, Teams, and Jira
Product FAQ and doc search with citations
Customer history summarisation across channels
SLA and promised follow-up tracking with Deadlines

Example support questions

“What should I reply to this customer?”
“Which policy applies to this refund request?”
“Has this issue happened before?”
“Which Jira tickets are related to this escalation?”
“Summarise this customer's history before I respond.”
“What follow-up did we promise and when is it due?”

Best-fit teams

This capability is most useful for:

Tier 1 to Tier 3 support teams handling mixed channels
Customer success teams coordinating with engineering
IT service desks with policy-heavy responses
B2B SaaS teams that need cited answers, not guesses

Common workflows

Generate cited support replies

Draft a response from product docs, policies, previous tickets, and the customer email, with links to the source.

Summarise escalations

Compress Slack, Teams, email, and Jira context into a clean handoff summary for engineering or a manager.

Track promised follow-ups

Create a deadline when a customer is promised a fix, document, renewal answer, or escalation update.

Frequently asked questions

Does this replace the support ticketing system?: No. Linkence sits above the tools your team already uses. It searches connected knowledge and can prepare approved actions, while your ticketing and communication systems remain the system of record.

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