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    PRODUCT · EMAIL AUTOMATION

    Respond to important threads with the right context.

    Classify Gmail and Outlook conversations, prepare grounded replies, surface silent follow-ups, and route sensitive or low-confidence cases to people before they go out.

    Book a demo on your data See it work
    Classification, drafting, and sending are separate controls. Your team chooses the posture.
    Starts withAn inbound or silent email thread
    Grounds inThe thread and approved account knowledge
    ProducesA classified thread, grounded draft, or escalation
    BoundaryOutbound sending follows the configured review policy
    THE PRIMARY JOB

    Every important thread should have a clear next state.

    Email Automation separates triage from drafting and separates drafting from sending. The thread, the evidence used, the prepared reply, and the review posture stay visible together.

    1. 01

      Important mail looks identical to low-priority inbox noise.

    2. 02

      A useful reply needs account context stored outside the thread.

    3. 03

      Automatic drafting is mistaken for permission to send.

    SEE IT WORK

    The thread is classified as renewal risk, grounded in the proposal and ENG-731, and prepared for manager review with a Friday follow-up.

    Fictional demo for Northstar Services, Atlas Retail, in Project Atlas. No external system is changed.

    LEmail AutomationProject AtlasManager review required
    Demo data · Northstar Services
    renewals@northstar.exampleAtlas Retail · SSO implementation noteNew
    We have not received the revised SSO implementation note. Can you confirm ownership before Monday's review?
    Classification
    Renewal risk
    Priority
    High
    Owner
    Maya Chen
    Thread historyProposalENG-731
    Grounded draft

    Priya owns the revised SSO note. We will confirm the Friday delivery before Monday's review.

    Manager review required
    HOW THE PRODUCT WORKS

    Three visible parts of Email Automation.

    01

    Give each thread an explicit state.

    Classification, priority, owner, reply need, and follow-up posture are shown as separate fields.

    RespondInbound support, renewals, and operations modes
    02

    Draft from approved evidence.

    The prepared reply sits beside the thread and the sources used to ground its material claims.

    RespondEvidence chips beside the draft
    03

    Keep sending behind its own control.

    A draft can be prepared without being sent. Sensitive or low-confidence threads remain routed to a person.

    RespondVisible manager-review and escalation posture
    EMAIL AUTOMATION TO ACTIONS

    An inbox event can prepare cross-system work.

    When a thread needs a ticket update or internal status change, the evidence and draft move into Actions. The external reply and system changes remain separate review decisions.

    Explore Actions
    Verified context
    A classified thread, grounded draft, or escalation
    Actions
    A user request or product handoff
    EMAIL AUTOMATION CONTROL BOUNDARY

    The product handles the work. Your team keeps the decision.

    Linkence handles

    • Classify supported inbox threads
    • Prepare drafts from approved evidence
    • Surface follow-up state
    • Route configured cases to review

    Your team controls

    • Connected mailboxes and labels
    • Classification and escalation rules
    • Who reviews sensitive sends
    • Whether any outbound send is allowed

    Not designed for

    • Unreviewed sensitive sends
    • A universal deliverability guarantee
    • Replacing a shared inbox or system of record
    AVAILABILITY AND LIMITS

    What is available, and where the boundary sits.

    available

    Required setup

    • A supported Gmail or Outlook mailbox
    • Mailbox and label scope approved by an administrator
    • A review posture for outbound mail

    Known limitations

    • Mailbox, shared-inbox, and label behavior depends on the connected provider and granted scopes.
    • The public page does not promise real-time delivery or universal auto-send.
    • Outreach volume, pacing, and deliverability claims are not published here.
    Classification, drafting, and sending are represented as separate controls.Verified product claimGmail and Outlook are available integrations.Verified product claim
    CONCRETE WORKFLOWS

    Three ways teams use Email Automation.

    Renewal risk

    A silent or escalating account thread

    GmailDriveJira

    A classified thread and grounded reply draft

    The account owner reviews the send

    Operations queue

    A vendor request that needs evidence

    OutlookSharePointCalendar

    A prioritized thread and prepared response

    An operator confirms the response and owner

    Inbound triage

    A new message in an approved mailbox

    GmailConfluenceSlack

    Intent, priority, evidence, and escalation state

    A person reviews sensitive cases
    CONTINUE THE WORK
    Prepare and execute

    Actions

    Turn cited context into approved work.

    Explore product     Understand

    AI Chat

    Ask across company knowledge. Verify every answer.

    Explore product     Follow through

    Deadlines

    Keep every commitment visible until it is done.

    Explore product
    GmailavailableOutlookavailableGoogle DriveavailableJiraavailable
    EMAIL AUTOMATION QUESTIONS

    Direct answers about Email Automation.

    Availability and connector-specific behavior are stated directly, without universal claims.

    Will Email Automation send without review?+

    Classification and drafting can be prepared separately from sending. Outbound behavior follows the configured connector and review policy, and sensitive sends remain approval-gated.

    Does this work with Gmail and Outlook?+

    Both are available integrations. Exact mailbox scope, freshness, and action support are stated on their integration pages.

    Does this replace a shared inbox?+

    No. Email Automation adds classification, evidence, and drafting controls to approved business inbox flows. The connected inbox remains the source of record.

    SEE EMAIL AUTOMATION ON YOUR DATA

    Start with one real question or workflow.

    Connect the relevant sources and show Linkence the approval rules. See the path from evidence to follow-through on your own data.

    Book a demo on your data View all products
    Representative data is enough for the first demo. No production access required.