AI email auto reply, classification, and follow-up automation for Gmail and Outlook
LINKENCE listens for new mail on connected Gmail and Outlook mailboxes, matches your policies, drafts replies from indexed knowledge and thread context, and routes uncertain or sensitive threads to a human reviewer.
A new inbound thread arrives on a connected Gmail or Outlook mailbox
The thread matches your policy, tone, and knowledge-base guidance
Draft a grounded reply, label the thread, and escalate anything outside policy to a human
Listening · 37 replies drafted this week
More than Gmail templates
Teams search for AI email auto reply, Gmail auto reply assistant, Outlook email automation, AI email classifier, AI customer support email assistant, and shared inbox automation when static templates stop working. Triggers is built for high-volume shared mailboxes, support aliases, sales follow ups, vendor requests, and operations queues.
Gmail watch and Microsoft Graph subscriptions keep trigger evaluation close to incoming mail for connected mailboxes. Classification and drafting use the same indexed knowledge and access posture as chat retrieval.
Inbox types Triggers is built for
Triggers is useful for business inboxes where messages need classification, drafting, escalation, or follow-up detection.
- Customer support inboxes
- Sales and renewal inboxes
- HR and people operations inboxes
- Vendor and procurement inboxes
- Finance and billing inboxes
- Founder or executive assistant inboxes
- Internal operations queues
Common email intents Linkence can classify
- Reply needed
- FYI only
- Support request
- Sales inquiry
- Renewal or procurement follow-up
- Billing or invoice question
- Escalation
- Sensitive or policy-risk message
- Internal approval request
What Triggers automates
- Classify inbound Gmail and Outlook threads
- Apply labels such as reply needed, FYI, billing, support, sales, escalation
- Draft replies from policies, FAQs, tickets, and prior threads
- Detect follow-ups that went quiet
- Escalate sensitive or uncertain messages to humans
- Create Jira tasks or Slack updates through Actions when an email needs work
Example questions users can ask
- “Which customer emails need a reply today?”
- “Draft a response to this support email using our refund policy.”
- “Find all renewal conversations with Acme from the last 30 days.”
- “Summarize unread vendor emails and classify them by urgency.”
- “Which Gmail threads mention pricing, procurement, or contract review?”
- “Flag sensitive payroll threads for human review before any reply sends.”
Best-fit teams
This capability is most useful for:
- Shared mailbox owners who need classification and drafts—not static auto-replies
- Sales and renewals teams monitoring silent threads
- HR and finance teams answering repeated policy and billing questions
- Operations queues coordinating vendors and internal approvals
Grounded drafts, labels, and escalation
Triggers can classify mail by intent, apply labels or categories, draft replies, and use uploaded policies, previous threads, and indexed documents as grounding. When confidence is low or content looks sensitive, the flow can stop short of send and flag the thread for human review.
This is policy-aware email replies and AI email response generator behavior—not a simple vacation responder.
Vertical-specific examples
Support inbox: classify support emails, draft product-specific replies, escalate angry or high-value customers, and track promised follow-ups.
Sales inbox: detect silent prospects, draft personalized follow-ups, and remind account owners before renewals or procurement deadlines slip.
HR inbox: draft replies for leave, onboarding, payroll, policy, and access questions using approved HR docs.
Finance inbox: classify invoices, payment follow-ups, vendor questions, and approval requests.
Follow up detection and outreach support
Email follow-up automation can surface threads that need a second touch, including sales conversations, support requests, procurement threads, and internal approvals. Outreach support helps teams prepare personalized batches from a connected mailbox while staying inside policy and review boundaries.
Common workflows
Classify inbound email automatically
Route messages into reply needed, billing, support, sales, FYI, escalation, or custom labels based on thread content and your instructions.
Draft auto replies from company knowledge
Generate a response from Gmail or Outlook thread context plus policies, FAQs, product docs, tickets, or Drive and SharePoint files.
Detect follow ups that went quiet
Find threads where a prospect, customer, vendor, or internal owner needs another touch and prepare the next response for review.
Frequently asked questions
- Is this only for out of office replies?
- No. Triggers is for policy-aware business email automation, including classification, grounded drafting, escalation, and follow up workflows across connected Gmail and Outlook mailboxes.
- Will Triggers send mail without a person?
- You control automation posture. Sensitive sends can require explicit approval. Labels and drafts can run automatically while outbound send waits for a human.
- Does this work as a Gmail shared inbox AI?
- Yes. Shared and functional mailboxes can connect with appropriate OAuth grants so triage, drafts, and labels apply to the queues your team monitors.
- How does follow-up detection help sales?
- It surfaces silent threads and renewal risks so reps and managers can intervene before deals stall.