Product

    AI workflow automation across Gmail, Slack, Jira, Teams, and your business tools, with human approval

    Turn a request in chat into real work across your connected apps. Actions exposes connector skills, workflow templates, approvals, and run history so teams can automate follow-ups without losing control of what gets sent.

    LINKENCE

    Actions

    Action run · live

    Approval required

    3 steps
    1Request

    Follow up on the expired AcmeCorp renewal and loop in the account owner.

    2Orchestrate

    Draft Gmail reply · Create Jira follow-up · Post to #renewals in Slack

    3Completed

    All three tool calls executed after approval, with full history in the Actions Panel.

    Approval gates live in chat. Review every run from the Actions Panel.

    Human approved workflow automation, not unattended bots

    Linkence Actions is built for teams that want speed without blind automation. Linkence prepares the work, drafting Gmail or Outlook replies, posting Slack or Teams updates, creating or updating Jira tickets, retrieving Drive or SharePoint context, and using GitHub or Bitbucket resources, and waits for a person to approve sensitive steps before they execute.

    The action router can chain multiple tool calls into one workflow. Each step receives structured context from the previous step, so the model carries project IDs, issue keys, message text, and owners through the whole run instead of guessing.

    What Actions can prepare for your team

    Linkence Actions can prepare controlled work across your connected tools, depending on which connectors and permissions are active in your workspace.

    • Draft Gmail or Outlook replies
    • Prepare Jira issues or ticket updates
    • Draft Slack or Microsoft Teams status updates
    • Prepare customer follow-up messages
    • Create structured handoff and escalation summaries
    • Turn email, chat, or meeting context into tracked work and Deadlines
    • Route sensitive steps through approval before anything is sent or updated

    Built for controlled execution, not blind automation

    Actions is designed for teams who want AI assistance without giving up oversight. Linkence prepares the payload, shows you what will happen, and requires a human approval before sensitive writes such as external emails, ticket updates, or channel posts.

    Approvals you can trust

    Write operations that change customer data, update tickets, or send external messages can require an in-chat approval gate. Approvers see the exact payload, confirm or reject it, and the run continues or stops with a clear status in history.

    That gives operations, support, sales, and engineering teams real automation that stays accountable to the people running the business.

    Approval-gated workflow examples

    Support escalation: (1) Summarise the customer issue from Gmail. (2) Find matching Jira tickets and policy docs. (3) Draft a customer reply. (4) Create a Jira follow-up. (5) Ask a manager to approve before sending.

    Incident response: (1) Summarise the Slack or Teams incident channel. (2) Create Jira action items. (3) Draft a status update. (4) Post it only after approval.

    Sales renewal: (1) Read account email history. (2) Find the proposal or pricing docs. (3) Draft a follow-up. (4) Create a renewal deadline.

    Actions Panel

    The Actions Panel is the side surface for browsing skills, prefilling parameters, reviewing workflow templates, watching pending approvals, and checking recent history. It complements chat for operators who prefer a clear checklist view of work in flight.

    Example Actions prompts your team can run

    • “Draft a Gmail reply to this customer using our refund policy and attach the Confluence link.”
    • “Create a Jira bug from this Slack thread and assign it to the on-call rotation.”
    • “Post an approved summary to #incidents after I review the draft.”
    • “Prepare a vendor follow-up email from Outlook plus the SharePoint contract context.”
    • “Turn this chat commitment into a Deadline for Friday.”

    Best-fit teams

    This capability is most useful for:

    • Operations teams turning chat requests into Jira, email, or Slack updates with oversight
    • Support and sales teams drafting customer-facing messages before they go out
    • Engineering and incident leads summarising channels and preparing ticket updates
    • Managers who need approval gates rather than unsupervised automation

    Common workflows

    Create a Jira issue from chat context

    Summarise the relevant conversation, source documents, and acceptance criteria, then prepare a Jira issue for approval before it is created.

    Post an approved channel update

    Draft a Slack or Teams status update from an incident summary, route it through approval, and keep the final message tied to the action history.

    Draft customer follow-ups

    Use Gmail or Outlook context plus Drive, SharePoint, or Confluence evidence to produce a reply that a person can review before sending.

    Frequently asked questions

    Is Actions a fully autonomous AI agent platform?
    Actions supports tool use and multi-step workflows, but sensitive writes can stay behind explicit approval. That posture is intentional for enterprise teams that need a clear audit trail.
    Which connectors support write actions?
    Write availability depends on the connector you connect and the scopes you grant. Your workspace admin controls which connectors are enabled for the org.
    How is this different from generic RPA?
    Actions is grounded in Linkence retrieval and chat context, then executes connector skills with explicit payloads you can approve. It is suited to knowledge-heavy workflows rather than brittle screen automation.
    Can managers approve customer-facing sends before they go out?
    Yes. Approval gates can route drafts to an owner or manager before Gmail, Outlook, Slack, or Teams writes execute.