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    SLACK BOT · BOT · AVAILABLE

    Bring governed company answers into the Slack conversation.

    Ask Linkence from a channel or thread and receive an answer formatted for Slack, without moving the discussion into another workspace.

    Plan this surface See how it works
    WHAT IT ADDS

    Ask from Slack channels and threads using the knowledge scope approved for the workspace.

    This surface changes where a person reaches Linkence. It does not create a second knowledge base or bypass the workspace boundary.

    01

    Channel and thread repliesKeep the question and response beside the conversation that created the need. A reply can return to the originating channel or stay attached to the relevant thread.

    02

    Workspace knowledgeAnswers use the organization knowledge collection and preserve source links in Slack-friendly formatting. Slack does not become the knowledge boundary simply because the question starts there.

    03

    Channel-specific agentsAn enabled deployment can apply its own instructions and scoped documents to a selected channel. This lets a support channel and a delivery channel use different approved context.

    SEE IT IN CONTEXT

    Resolve a customer escalation without leaving the thread.

    A support lead can ask which escalation path applies while the team is already discussing an account. Linkence checks the knowledge approved for the workspace or channel deployment, then returns a concise response to the same Slack conversation.

    Where it starts
    #customer-support · Slack thread
    What Linkence can use
    Approved support playbooks and identity setup documentation
    Where the answer returns
    The originating Slack thread
    Slack bot#customer-support · Slack thread
    Approved scope
    EXAMPLE QUESTION

    Which escalation path applies when an enterprise customer cannot complete SSO setup?

    LINKENCE CHECKSApproved support playbooks and identity setup documentation

    LinkenceGrounded response

    The applicable steps, relevant caveats, and links to the supporting material

    Source references stay with the answer
    HOW IT WORKS

    A distinct setup path into the same Linkence workspace.

    1. 01

      Connect the Slack workspaceAn administrator activates the Slack OAuth connector and the bot identity. The deployment should confirm the intended workspace and the channels where people may invoke the bot.

    2. 02

      Define the channel boundaryUse the organization-wide assistant or deploy a scoped agent to a specific channel. The selected option determines which instructions and approved documents can support an answer.

    3. 03

      Ask in the conversationA person asks from an allowed channel or thread. The bot resolves the request through Linkence and returns the answer and available source links to that conversation.

    SURFACE BOUNDARY

    Make the route explicit before people use it.

    WHAT TRAVELS THROUGH THE SURFACE
    • Question text
    • Scoped agent instructions
    • Approved knowledge results
    • Source links
    WHAT REMAINS CONTROLLED
    • Slack workspace identity
    • Channel deployment scope
    • Organization model settings
    • Reply destination
    BEST FIT
    • Internal support channels
    • Project delivery threads
    • Shared operating questions
    OTHER WAYS IN

    Discord botA proposed conversational access point for approved Discord servers and channels.

    Desktop appA proposed desktop route into the governed Linkence workspace.

    Linkence MCP serverA proposed server interface for compatible AI clients that need approved Linkence context.

    DEPLOY WITH A CLEAR BOUNDARY

    Plan Slack bot for the right audience.

    We will confirm availability, identity, knowledge scope, and deployment requirements before rollout.

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