Use cited evidence in a reviewed outputConnected mail or chat action
ProjectConnected companion
TitleGrounded follow-up
AssigneePriya Mehta
Priority↑ High
Due date8 August
DOCUMENT360 INTEGRATION · Available
Help center answers, cited and instant.
Index Document360 categories and articles so your knowledge base answers questions with citations, paired with tickets and internal docs.
Representative data is enough. No production access required for the first demo.AvailabilityAvailable
ReadsArticles
FreshnessScheduled sync through the Linkence indexing pipeline
ScopeAdmin-approved projects and categories
WritesRead only; writes run through connected companions
WHAT ENTERS LINKENCE
Bring the useful context into scope, not the entire system.
Document360 connects through an admin-defined boundary. Each object type below lists what Linkence reads, the scope condition that applies and the limitation you should know about before the first sync. Your Document360 account remains the system of record.
Articles
Article content and categories
Approved projectsFind · Prepare · Act
One Document360 connection, three governed jobs.
BETTER WITH COMPANIONS
Document360 gets more useful when it knows what happened elsewhere.
Pair Document360 with Zendesk, Freshdesk, Gitbook and the answer stops being a search result. Evidence arrives from every connected system, and the next step waits for your approval.
Governed cross-system result Evidence attached
ZendeskTickets
Cited in the resultAdmin-approved brands, views and help center
FreshdeskTickets
Cited in the resultAdmin-approved groups and views
GitBookSpaces and pages
Cited in the resultAdmin-approved spaces
A cited answer that opens the exact articleApproval required
SCOPE AND BOUNDARIES
Connection does not mean unrestricted access.
Included when configured
- Admin-approved projects and categories
- Scheduled sync of articles
- Citations to the exact article
Not assumed, not included
- Draft articles
- Writing back into Document360
- Projects outside the approved scope
COMMON WORKFLOWS
Real jobs teams run with Document360.
Deflect repeat support questions
ZendeskSlack
A cited answer that opens the exact article
RELATED CONNECTORS
Pairs that make Document360 answers stronger.
ASK IT YOURSELF
Questions Document360 answers on day one.
Bring one of these to the demo on representative data. Every answer arrives with citations that open the original Document360 record.
What does the help center say about SSO setup?
Where is the billing FAQ article?
Summarise the getting started category.
DOCUMENT360 QUESTIONS
Direct answers about Document360.
Every answer reflects the verified connector behaviour, never generalised.
What does the Linkence Document360 integration include?+
Admin-approved projects and categories; Scheduled sync of articles; Citations to the exact article.
What is outside the scope of the Document360 integration?+
Draft articles; Writing back into Document360; Projects outside the approved scope.
How fresh is Document360 data in Linkence?+
Scheduled sync through the Linkence indexing pipeline. Scope: Admin-approved projects and categories.
Can Linkence take actions in Document360?+
The Document360 connector is read-focused. Writes happen through connected companions, for example a grounded reply in mail or an approved update in chat, always with approval.
SEE DOCUMENT360 IN A REAL WORKFLOW
Bring Document360 into one governed workflow.
We will show how Linkence finds the relevant context, presents the work and keeps every sensitive change under your team's control.
Representative data is enough for the first demo. No production access required.