Use cited evidence in a reviewed outputConnected mail or chat action
ProjectConnected companion
TitleGrounded follow-up
AssigneePriya Mehta
Priority↑ High
Due date8 August
DISCOURSE INTEGRATION · Available
Forum history becomes reusable support knowledge.
Index Discourse categories and topics so solved threads and accepted answers return with citations for support and community teams.
Representative data is enough. No production access required for the first demo.AvailabilityAvailable
ReadsTopics and posts
FreshnessScheduled sync through the Linkence indexing pipeline
ScopeAdmin-selected categories
WritesRead only; writes run through connected companions
WHAT ENTERS LINKENCE
Bring the useful context into scope, not the entire system.
Discourse connects through an admin-defined boundary. Each object type below lists what Linkence reads, the scope condition that applies and the limitation you should know about before the first sync. Your Discourse account remains the system of record.
Topics and posts
Topic content, replies and accepted answers
Selected categoriesFind · Prepare · Act
One Discourse connection, three governed jobs.
BETTER WITH COMPANIONS
Discourse gets more useful when it knows what happened elsewhere.
Pair Discourse with Xenforo, Discord, Zendesk and the answer stops being a search result. Evidence arrives from every connected system, and the next step waits for your approval.
Governed cross-system result Evidence attached
XenForoThreads and posts
Cited in the resultAdmin-selected forums
DiscordChannel messages
Cited in the resultAdmin-selected channels
ZendeskTickets
Cited in the resultAdmin-approved brands, views and help center
The accepted answer with its thread, citedApproval required
SCOPE AND BOUNDARIES
Connection does not mean unrestricted access.
Included when configured
- Admin-selected categories
- Topics, replies and accepted answers
- Citations to the exact post
Not assumed, not included
- Private categories without permission
- Writing back into Discourse
- User profiles outside scope
COMMON WORKFLOWS
Real jobs teams run with Discourse.
Reuse solved threads
ZendeskDocument360
The accepted answer with its thread, cited
RELATED CONNECTORS
Pairs that make Discourse answers stronger.
ASK IT YOURSELF
Questions Discourse answers on day one.
Bring one of these to the demo on representative data. Every answer arrives with citations that open the original Discourse record.
Which forum threads solve the SSO loop issue?
Summarise the feature requests this month.
What workarounds did the community accept?
DISCOURSE QUESTIONS
Direct answers about Discourse.
Every answer reflects the verified connector behaviour, never generalised.
What does the Linkence Discourse integration include?+
Admin-selected categories; Topics, replies and accepted answers; Citations to the exact post.
What is outside the scope of the Discourse integration?+
Private categories without permission; Writing back into Discourse; User profiles outside scope.
How fresh is Discourse data in Linkence?+
Scheduled sync through the Linkence indexing pipeline. Scope: Admin-selected categories.
Can Linkence take actions in Discourse?+
The Discourse connector is read-focused. Writes happen through connected companions, for example a grounded reply in mail or an approved update in chat, always with approval.
SEE DISCOURSE IN A REAL WORKFLOW
Bring Discourse into one governed workflow.
We will show how Linkence finds the relevant context, presents the work and keeps every sensitive change under your team's control.
Representative data is enough for the first demo. No production access required.